Our Refund Policy
All custom order rings will receive 3D photo renderings for your confirmation of the ring design prior to production. We offer free unlimited revisions for the same ring to ensure you are satisfied with the design (same ring requires it to be the same size and shape of stone, same head of the ring, etc.). Possible changes include changing number of stones on the pavé band, changing width of band, and anything that does not change the structure of the ring. If any changes require recreating the structure of the ring, an additional design fee will be charged on a case-by-case basis.
Prior to approval of the 3D photo renderings, all purchases are refundable minus a design fee of $200 per ring. Due to the custom nature of each design, after approval of the 3D photo renderings the ring is non-refundable. However we pride ourselves in our customer service and will work with each customer on a case by case basis (e.g. with your permission, we can post your ring on our website and once purchased, you will receive the money minus credit card transaction fees, usually 3%).